Products/Services Overview

Converging Systems is a turnkey developer and manufacturer of customized interactive kiosk systems called In-Store Presentation Systems™ (ISPS™). These advanced computer-based touchscreen systems provide high resolution (DVD), multi-language, streaming interactive video information to consumers in retail environments. The ISPS™ Systems have integrated a technology called Knowledge Management into their design in order to better increase the sell-through of targeted products in retail locations by effectively leveraging and deploying the best knowledge of the sponsoring vendor.

The ISPS™ System is highly customized to target the point-of-sale needs of a consumer ranging from providing project ideas, to aiding in product selection and generating wish lists and buy lists. This multi-faceted information delivery vehicle has been selected by Converging Systems' customers to more efficiently drive end-user product sales. The advanced interactive systems' features include its ability to drive interaction between a customer and the seller, to share knowledge and to accurately answer questions around the clock without fail.

Getting Started

To most honestly expect that a computer-based interactive system, sometimes known as kiosks, will augment the efforts of a salesman in a store, it is paramount to "load" that system with as much of the talent of the manufacturer of that product as well as the salesperson who may be trying to sell that product locally. This we call Knowledge Management.

In the initial stages of a business relationship between Converging Systems and a potential partner, Converging Systems attempts to understand as much about the partner and its products as possible. After this knowledge has been gained, Converging Systems assists its partner in the development of suitable multimedia materials to integrate into the ISPS™ System.

Product Features

• Advanced/Reliable Technology
  
  

  The Converging Systems team has been developing kiosk technology since 1987. With such experience, Converging Systems has grown to know what makes many point-of-sale video playback machines in the field so unreliable and how to design and manufacture systems that really work! Rather than simply licensing off-the-shelf components (such as kiosk software) and "integrating" a kiosk as do so-many other "suppliers," Converging Systems has developed its own hardware/software systems which have been successfully field tested and deployed throughout the United States and in South America. Converging Systems qualifies all components and stands behinds its products. Call any of our references for more information.

• Proprietary/Customizable Design
  
  

  The ISPS™ System is a computer-based system. This kiosk system can be customized to the particular needs of the targeted customer with respect to the content and operation of the multimedia material, the languages it supports, as well to the design and look and feel of the cabinet and labels. In addition, a Use Tracking Module monitors customer use of the system to help manage the system and to continually refine the effectiveness of delivered message.

• Reliability/Safety
  
  

  From the early days of kiosk systems, early endless loop videotape systems, laserdisc and CDI-based systems have been plagued with intolerable down times. Mechanical issues and the impact of dust and dirt have often contributed toward the poor reliability of these solutions. Converging Systems has engineered its systems with the primary design requirement of reliable up-time. In-fact, one of the most important selling features of the ISPS™ System is its extremely high measured up-time characteristic. Converging Systems also secures appropriate agency certifications for its products to assure their safety and reliability (and legality) in the market.

• Quantifiable Results
  
  

  The rationalization for interactive kiosks is to drive sales. Quantitative research has shown that after Converging Systems' ISPS™ Systems are installed within retail environments, signficant increases in product sales are observed. Customers also tend to select higher cost/higher gross margin products over lower cost/lower-end products when accurate information is available at the point of sale.

• Quick Time-to-Market
  
  

  Converging Systems can prototype a new interactive kiosk design in a very short period of time. From video-production to digital document delivery and its rapid prototyping capabilities, sample kiosks can be prepared in a remarkably short period of time.