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Frequently Asked Questions- LED Lighting Control

Q.5001 Should on the on-board LED on the ILC-100 illuminate when the device is powered?

A. Yes, when the device is powered correctly, the on-board amber LED will illuminate. The LED will blink if the controller is being programmed or being reset to factory defaults. And only in the case of device reprogramming when the ICL-100 is powered up with the Discovery Button first depressed and then released, is the only situation where the on-board amber LED will turn off. After the unit is reprogrammed and re powered, the amber LED will remain on.

Q.5002 How do I test to see if the ILC-100 is working?

A. Setup the ILC-100 with a recommended power supply. Carefully plug in the external LED strip into the detachable connector. Plug in keypad into the Powered Port (Port 0) and press the * (star button on the BSKP-2110-L keypad. The LEDs just start through an automated sequence of a number of colors. This sequence moves through the 8 previously set lighting presets and then continues without stop. If the on-board amber LED illuminates, but the connected LEDs do not illuminate, typically this is because the wiring convention to the LEDS is not following. See FAQ 5301 for more information.

Q.5003 I want to connect more than one ILC-100 together,how do I do this?

A. Network each ILC-100 to the next using the convention, Port 0 to Port 1. Make sure that you never connect two Port 0s to each other. By default, the address for ILC-100 is 2.1.0. By default, the address that is output from BSKP-2110-L keypads is the same (2.1.0). Therefore, by definition, all networked ILC-100 will respond to button pushes on a single BSKP-2110-L keypad. If you desire to have multiple addresses and design a unique system, you will need an eNode and the setup (Pilot application). Consult the ILC-100 Users Manual as well as the eNode/Pilot Application for more information. This manual is available from the Downloads section of this website.

Q.5004 With a multi-ILC-100 system, how can I individually address each channel separately.

A. See FAQ 5003 to set up specific addresses for one or more ILC-100 controllers.

Q.5005 What kind of power supply can I use with my ILC controller?

A. Consult the ILC-100 users manual for information on power supplies.It is important to select a power supply which provides the same voltage and current requirements as the LEDs that are being driven. For standard density LED strips (30 LEDs per meter), the current requirements are 2.4 watts per foot of connected LED. In addition, to the current requirements of the LED, the ILC-100 requires just a few extra milliamps to support it.

Q.5006 What is the pin-out on the RJ-25 connector on the ILC-100?

A. The RJ-25 (6P6C) socket is designed to be wired with a 1-1 straight-thru cable to the CS-Bus network. Typically, when a CAT5 cable is being used, cut the BROWN and BROWN/WHITE cables and simply run the remaining three pairs from one modular connector to the other. Make sure that connections from pins #3 and #4 are routed on the same twisted pair. The left of the two ports is the Powered Port (Port 0) that is used to provide power to accessories that require power (i.e. BSKP keypads, IBT-100 and BT-PROG programmers, as well as the RIR (remote IR receiver

Q.5101 How can I set lighting presets?

A. Use any of the various user interface controls (BSKP-2110-L keypad, IR remote, or serial programming) and then with that same or other user interface control store that preset. Follow the applicable procedure below:

For BSKP-2110-L keypad, set color and press the * button, "Preset" button and applicable Preset Number.

For ILC-100 IR remote, set color and press the * button, "Preset" button and applicable Preset Number

For Serial programmer (IBT-100), set color using serial commands, and then enter serial command to store address. For a device with address 1.1.1., use the following (i.e. #1.1.1.LED=STORE,x;) where "X" is the preset number

Q.5102 How can I set lighting presets?

A. Use any of the various user interface controls (BSKP-2110-L keypad, IR remote, or serial programming) select the applicable Preset to be displayed. Follow the applicable procedure below:

For BSKP-2110-L keypad, press the "Preset" button and applicable Preset Number.

For ILC-100 IR remote, press the "Preset" button and applicable Preset Number

For Serial programmer (IBT-100), select the applicable address for the targeted lighting controller and then enter serial command to store address. For a device with address 1.1.1., use the following command: ( #1.1.1.LED=RECALL,x;) where "X" is the preset number

Q.5103 Why doesn't my system remember presets?

A. Usually, the reason why the system does not remember presets is that they have not been properly saved. Follow the directions within FAQ 5101 for more information.

Q.5104 Are Presets #1 and Presets #2 especially important?

A. Yes, with respect to systems which include an integrated IMC-100 (motor controller). By default, the factory setting for the Channel A DOWN is (i )to move the motor in the intended directions AND (ii) to trigger the networked ILC-100 to activate Lighting Preset #1. In addition, the factory setting for Channel A UP is (i) to move the motor in the intended direction, AND (ii) to trigger the networked ILC-100 to activate Lighting Preset #2.

Q.5105 If I use the ILC-100 with an IMC-100, can I get motor movements to trigger lighting presets?

A. By default, the factory setting for the ILC-100 is trigger on a Channel 1 motor activity. See FAQ 5104 for more information. Typically

Q.5301 The connected LED lamps fail to turn on when I press the * on the 11-B (BSKP-2110-L) keypad.

A. Usually, the situation is bad wiring. Check to make sure that the color coding for the LEDs from the left to right of the detachable LED connector follow this wiring pattern: Blue, Red, Green, and Black (common). Just remember the work "Berg," like iceberg, and staring at the left (which is the typical wiring convention for Pin 1, the colors are B, R, and G. Common just follows at the end.

Q.5302 What type of keypad do I need in order to program the ILC-100 with specific lighting presets?

A. There are several choices here. You can use the BSKP-2110-L to set a particular color and then store up to six (6) presets into the system. You can also use a combination remote IR (RIR) and an ILC-100 IR handheld to perform the same function. Alternatively, if you have an IBT-100 you can program up to 8 colors using serial commands.

Q.5303 How many discrete lighting presets can I program into the ILC-100?

A. One can program 6 presets using the BSKP-2110-L or the 10 button IR (ILC) remote. In addition, two additional lighting presets can be set with IBT-100 or the eNode using the Pilot application.

Q.5304 What does the * (star) button (sequence button) do?

A. The * button triggers the automatic lighting sequence. This sequence moves through the 8 previously set lighting presets and then continues without stop. The speed by which the logic proceeds through each preset can be set with the Pilot application (using eNode).

Q.5305 How long of a wire can I use to connect the keypad to the ILC-100 device?

A. The CS-Bus limits wiring lengths to 4000 feet.The preferred cabling type is CAT5.

Q.5306 I have a combination motor control/ lighting control system, what kind of keypads are required?

A. As a minimum requirement, a motor control system needs one of the following keypads (BSKP-2020, or BSKP-2030-M, or BSKP-2050-M). A lighting system needs one of the following keypads (BSKP-2110-L). In lieu of the requirement for BOTH types of keypads (one motor and one lighting), an IR system can be used instead. The IR system is comprised of (i) a remote IR (RIR) directly connected to at minimum one single motor control system (i.e.an IMC-100) and (ii) a remote IR (RIR) directly connected to at minimum one lighting controller (i.e. an IILC-100) and a mating handheld IR remote (for which ever type of control is required, either motor or lighting).

Q.5307 Can I update firmware on the keypad?

A. Yes, please see the Download section of this website for an appropriate firmware downloader for your device. You will need either an IBT-100 or a BT-PROG and straight-thru RJ25 to RJ25 interconnect wire. In addition, you will need a DB-9 to DB-9 straight- thru serial wire to connect between your serial connection on your computer and the IBT-100 or BT-PROG device. After the firmware has been upgraded onto certain keypads (BSKP-2030-M, 2050-M, and 2110-L), you must customize that firmware to work with your particular keypad. Please see following directions for your specific keypad:

BSKP-2030-M. Press and hold the * button for 15 seconds until you hear three sets of BEEPS, then release * button and press and release the CHANNEL 2 (right) UP button.

BSKP-2050-M. Press and hold the * button for 15 seconds until you hear three sets of BEEPS, then release * button and press and release the CHANNEL 1 (left) UP button.

BSKP-2110-L. Press and hold the * button for 15 seconds until you hear three sets of BEEPS, then

release * button and press and release the PRESET 3 (top right) button.

Q.5308 Are there any Mk I keypads that are compatible with the ILC-100?

A. Only Mk II keypads have the internal codebase to support the unique commands available on the ILC-100. A Mk I keypad connected to a CS-Bus can transmit a motor control command to an IMC-100 that can trigger a lighting preset available from an ILC-100. However, lighting presets need to be set with a Mk II BSKP-2110-L keypad or through a combination RIR (remote IR) and handheld ILC-100 type IR remote. Alternatively, serial communication (with IBT-100) or Ethernet communication (with eNode) can be used to set lighting presets as well.

Q.5309 What are the wiring pin-outs for connecting a BSKP keypad to the CS-Bus?

A. The RJ-25 (6P6C) socket is designed to be wired with a 1-1 straight-thru cable to the CS-Bus network. Typically, when a CAT5 cable is being used, cut the BROWN and BROWN/WHITE cables and simply run the remaining three pairs from one modular connector to the other. Make sure that connections from pins #3 and #4 are routed on the same twisted pair. The left of the two ports is the Powered Port (Port 0) that is used to provide power to accessories that require power (i.e. BSKP keypads, IBT-100 and BT-PROG programmers, as well as the RIR (remote IR receiver

Q.5401 What types of IR detectors (receivers) are compatible with my IMC-100?

A. No third-party IR receivers such as those manufacturer by Xantech are compatible with your device. If you wish to add an IR receiver to your system, you may add up to 2 BSKP-2110-B keypads (11-button keypads) or a remote IR (RIR). The RIR plugs into the RJ connector on the BRIC that doubles as the RS-232-C interface.

Q.5402 Can I use a standard Xantech-type IR receiver with my IMC-100?

A. NO, ABSOLUTELY NOT. IT WILL HARM YOUR SYSTEM AND YOUR WARRANTY WILL BE VOID. See FAQ 5401 for more information

Q.5403 What is the range of the IR transmitter?

A. Depending upon the charge of the battery and the amount of ambient light, typically 33 feet.

Q.5601 Should the connected LEDs on the ILC-100 initially turn on when the device is powered?

A. Generally no. When the ILC-100 powers up, the factory default setting is LED OFF. Through Pilot the default can be set to ON.

Q.5602 How do I test to see if the ILC-100 is working?

A. Connect the ILC-100 to a compatible power supply, connect a specified LED strip to the controller, and connect either (i) an 11- button BSKP-2110-L keypad or (ii) a remote IR (RIR) and use a lighting controller IR handheld to invoke a * command. The connected LED strips should illuminate and sequence through a series of colors matching the preprogrammed Presets 1, through Preset 8. Only in the case where the Lighting Presets have been set to BLACK (OFF), will there be no visible auto sequence displayed.

Q.5603 My LEDs come on for a second and then turn off, why?

A.Most likely, the power supply driving the ILC-100 is improperly sized or is malfunctioning. In case the LED strips being driven require more power than is available through the power supply, the power supply will automatically turn off or in some cases be destroyed. Replace the power supply with a supply of the correct capacity and try again.

Q.5604 My LEDS seem to be particularly hot. Why?

A. Even though LEDs are quite bright and generate very little heat, if the LEDs are in an enclosed area that is not properly ventilated, too much heat may build up. Make sure that the area where your LEDs are positioned to receive sufficient ventilation.

Q.5605 Can I use my own LED lamps on the ILC-100?

A. The licensing and warranty on the ILC-100 covers use only with Converging Systems' supplied LEDs. If you choose to use your own LEDs, this is a violation of licensing arrangement and the warranty shall be considered null and void.

Q.5701 My system works with an 11-button keypad but doesn't work with an external control system. Why?

A. This generally means that your wiring to the external serial control system is faulty or incorrect software commands are being used. Check your wiring and the serial commands being used. Often third party control systems implement a line feed instead of a carriage return at the end of each command. The CS-Bus devices will not properly parse a line feed so again check your system. A software testing application called the vPAD should be used to check your serial channel on your device. If that testing application does work, then the third-party serial drivers are suspect.

Q.5702 How do I test if my system's serial port (RS-232-C) functionality is working?

A. Download the vPAD virtual keypad from the Download section of this website.You must have the IBT-100 in order to perform this test. The IBT-100 must be connected to the Powered Port on any CS-Bus devices that is networked to all other devices. Configure your vPAD application through a drop down menu to specify what serial port you are using and the type of device that you wish to mimic. If the vPAD application doesn't work, then you should check your serial wiring, crimps and whether the IBT-100 that you are using is plugged into the correct Port (Powered Port 0).

Q.5703 What is the pin-out for the RS-232-C serial connection?

A. In order to obtain RS-232-C connectivity, you must have an IBT-100 properly connected. Use a straight thru 6P6C to 6P6C interconnect cable between a Powered Port on any CS-Bus device (i.e. IMC-100 or ILC-100) and the IBT-100 device. Then use a straight-thru DB-9 to DB-9 cable to connect your IBT-100 to your serial port on your computer. See FAQ 4007 for the RS-232-C pin-outs on the IBT-100.

Q.5704 Can I communicate with the ILC-100 without purchasing an IBT-100, or an e-Node?

A. No, it is not possible to communicate to the CS-Bus without purchasing either an IBT-100 or an eNode.

Q.5705 Where can I find the RS-232-C programming toolkit?

A. Download the ILC-100 Programmer's Toolkit from the Download section of this website

Q.6001 How does the flexible LED strip compare with incandescent lamps?

A. LED lighting generates far less heat, with similar light level output using a fraction of the electrical current of incandescent lamps.

Q.6002 How is the rated lumen output of the standard 30 LED/meter tri-colored LED strip?

A.The lumen output of the red component is __ lumens per 5 meters @ 1foot. The lumen output of the green component is __ lumens per 5 meters @ 1 foot. The lumen output of the blue component is __ alumnus per 5 meters @ 1 foot.

Q.6003 How is the rated lumen output of the high density 60 LED/meter tri-colored LED strip?

A.The lumen output of the red component is __ lumens per 5 meters @ 1foot. The lumen output of the green component is __ glumness per 5 meters @ 1 foot. The lumen output of the blue component is __ alumnus per 5 meters @ 1 foot.

Q.6010 What is the typical life of an LED strip?

A. We specify LED "typical life" for lighting devices when less than 50% of the lumen output or the original light output is reached. In the case of multi element-LED strips, one or more individual LED elements may fail prior to the occurrence of the typical life rating, but the overall lumen output typically will be maintained for the duration of the rated "typical life." LED exhibits very long operational life time, typically 50,000 hours or more. However, like all light sources, LED light output can degrade and undergo gradual shifts in color over time. Environmental factors such as temperature, humidly and ventilation will affect LED performance. The overall LED lighting system typical life could vary substantially based on usage and environmental condition.

Q.6012 Do your lighting products contain lead (RoHS)?

A. No, our lighting control products (both ILC-100 and LED luminaries) are RoHS certified.

Q.6013 Do I need a Class 1 Electrical License to install these LED strips?

A. Good news, the ILC-100 Lighting system is a low-voltage system running with a secondary voltage of only 12 volts. No Class 1 License is required provided the supplied power supply is plugged into an existing wall outlet.

Q.6014 Can the ILC-100 Lighting System with flexible strip RGB LEDs be used on 240v systems?

A. Yes, the power supply that comes with the ILC-100 supports input voltages between 100vAC and 240vAC. You may have to secure an appropriate adapter plug to connect to your respective lines supply, but the switching power supply enables worldwide connectivity.

Q.6015 Can the LED strips catch fire?

A With proper installation, the simple answer is NO. However, it is the responsibility of the installer to follow normal prescribed safety precautions when installing any type of low-voltage electrical system which can be shorted or can generate heat. Therefore, key safety precautions include

i) make sure that the LED elements have proper ventilation and are not close to flammable materials

ii) make certain that when making connections from one LED flexible strip to another, that the interconnect wires cannot move and therefore cause a short. When inserting one flexible LED strip into an extender device, check your connections first to make sure that there is no short before turning on power.

Q.6101 Are the flexible strip LED-RGB suitable for wet or damp locations?

A. NO, the RGB-LED family of LED strips are designed for dry locations. Please contact us for alternatives for wet locations.

Q.6102 What type of LED should I use in high impact areas (toe kick areas)?

A. The non-waterproof flexible RGB-LED should not be used in such areas. Please contact us for alternative products.

Q.6103 What is the shortest length of LED strips that I can use?

A. The shortest LED strip that you connect to an ILC-100 is approximately 4" long with just 3 LEDS.

Q.6104 What is the longest length of LED strips that I can use?

A.The longest LED strip that you can connect to one ILC-100 is approximately 16.4' long (5 meters). Even though connector products exist which can connect one flexible strip to another, no more than one 5 meter length should be connected together using one 4wire wiring harness.

Please Note: Additional LED strips can be connected to a single ILC-100 provided that the total current load being driven from one ILC-100 does not exceed ___ watts. In this case, simply connect another 4-wire connector to another length of flexible LED strips and run that connection directly to the ILC-100.

Q.6105 Can the ILC-100 Lighting System with flexible strip RGB LEDs be used on 240v systems?

A. Yes, the power supply that comes with the ILC-100 Intelligent LIghting Controller is a universal switching power supply that can run on input voltages from 100VAC to 240VAC.

Q.6301 Are the flexible LED strips difficult to install? What are the general requirements?

A. The flexible LED strips are quite easy to install. First size your job and make sure that the LED strips can be mounted in a straight line or pattern. Also, make sure that the LEDs will be mounted in area that has good ventilation and is not close to flammable materials. Clean the non-porous mounting surface and peel the adhesive strip backing from the back of the LED and mount. As a design criteria, try to keep the run of interconnect wire between the ILC-100 and the LED strips themselves quite short to reduce voltage drop. Remember you can mount the ILC-100 up to 4000 feet away from a compatible keypad or serial adapter or eNode.

Q.6302 How do I attach the flexible strip LEDS to my selected mounting surface?

A. The flexible strip LEDS are attached to a clean and dry mounting surface by means of the double-sided adhesive on the back-surface of the LED strip. Make sure that mounting surface has structural integrity and is free of grease, oils, dirt particles or silicone coatings. Be careful when removing the paper backing which protects the adhesive material. Once the strip is appropriately positioned, press on the flexible strip with about 20N/cm2 (refer to application techniques of 3M adhesive transfer tapes).

Q.6303 Can I twist or bend the flexible LED assembly for permanent installation?

A.The minimum bending radius is 2 cm. Make sure that you do not fold, crease or bend the strip, especially in the area where there are any soldered on components. Product failure WILL occur if you fold, bend or otherwise crease the strip in the area of a soldered on component. Symptoms of failure include any of the following: (i) three 3 LEDS lamps adjacent to each other will not illuminate, (ii) three 3 LED elements adjacent to each other will have one of their three color elements (Red, Green or Blue) missing. (iii) premature failure will occur exhibiting symptoms similar to those specified under "i" and "ii" above.

Q.6304 Can I shorten the LED strip to match my installation?

A. You can cut the LED flexible strip at certain locations. See FAQ 6305 for more information. The shortest strip that you can use is a strip approximately 4" long with just 3 LEDS elements.

Q.6305 Where can I cut the LED flexible strip and what tool can I safely use?

A. Every 3.94" (10mm) you will see a vertical white line ("White Line Cut Point") printed on the component side of the flexible strip LED with a pair of markings (i.e. B and B, R and R, G and G and 12v and 12v printed on both sides of the white line). You can use a sharp pair of scissors to cut a straight line at this location. DO NOT CUT THE STRIP AT ANY OTHER LOCATION. After you have cut the strip, smooth both ends with your finger to make sure that there are no raised edges. The shortest strip that you can use is a strip approximately 4" long with just 3 LED elements. The longest continuous strip that can be used is 5 meters in length.

Note: Occasionally throughout the length of the LED strip, you will see 4 solder pads in lieu of the White Line Cut Point. These quad solder pads are conveniently pre-soldered specifically for a "Solder Connection System." See FAQ 6306 for more information here. If you are planning on using a Lockdown Connector System (see FAQ 6306) to extend one small LED strips to another (provided the entire length of the combined strips do not exceed 5 meters), try to always cut the strip at one of the White Line Cut Points instead.

Q.6306 How can I extend a short strip to another short strip (total < 5 meter)?

A. There are two available systems for extend short strips. One system (Lockdown System) )involves a slide on connector with friction fit Lockdown connector. The other system (Solder System) involves a solder-on male/female connector. You may extend two short LED strips provide some requirements are me. See the directions below for each system

Lockdown System: Cut the LED strip at one of the White Line Cut Points (see FAQ 6305). (If you are forced to cut at one of these Pre-Soldered Connection Point," try to use the Solder System below in lieu of the slide on/Lockdown System for the raised solder pad may interfere with the ability of the loose strip to freely slide into the detachable connector.) Hold the 4-wire interconnect wire bundle in one hand and gently withdraw the movable black Lockdown clamp (with your other hand) to its fully withdrawn position (which is no more than 1 mm from its fully locked position). WARNING: If the black clamp is already retracted, be careful not to pull it any further outwards.

Next, place the flexible LED strip into the small slot such that the underside (of the flexible LED strip) sits in the hollow of the black movable clamp and positioned such that the silkscreen marking of "12v" is positioned closest to the black wire running outward from the connector assembly. If you insert the LED flexible strip upside down, it will not make contact for the contacts are only in one location within the connector assembly are not part of the black movable clamp whatsoever. Note: if you connect the "B" (blue) marking on the flexible LED strip to the black 12v+ wire, you may damage your system. In this case when you are trying to connect the wrong end of the LED strip to another end, reverse one or both LED strip such that you can preserve polarity and proper positioning of the internal clamp within the connector assemble.

Finally, while the flexible LED strip is inserted as far as it will go into the connector itself, force the black clamp into the body of the connector such that it bite and holds the LED flexible strip. This may take several attempts, but once it is locked, the flexible LED strip should have a good connection.

Solder System: Cut the LED strip at one of the white vertical lines (every 3.94") OR at one of the available similar Pre-Soldered Connection Points. Secure a Solder System female box assembly and fit the LED strip snuggly up against the female box connector. Solder the four pins directly to the flexible LED Flexible strip at the location of the Pre-Soldered Connection Point. During soldering, don’t exceed the maximum soldering time of 10 seconds and the maximum soldering temperature of 260 Celsius degrees. Repeat this procedure for the mating LED flexible strip to which the first flexible LED strip will be connected. Pay particular attention to the matching the polarity between the two Flexible LED ends. You may have to reverse one Female Box Connector in order to preserve the correct polarity. After you have make the appropriate solder connections, attach a piece of shrink wrap electrical and mechanical safety.

Q.6307 Can I extend one 5 meter strip to another with a splice kit?

A. NO, absolutely not. See FAQ 6104 for more information. lf you wish to drive more than 5 meters of flexible strip LED from one ILC-100 you must connect a home run 4-wire interconnect wire from other LED strips back to the 4- pin detachable connector on the ILC-100.

Q.6308 How do I mount the strips around a 90 degree corner?

A. First of all, do not try to bend at a 45" angle the flexible strip LEDs. You should cut the strip as close to the corner coinciding with the White LIne Cut Point (see FAQ 6305). Then if there is sufficient length of the material from the same roll to continue the run for the next segment, simply interconnect the two using a corner mounting kit. See FAQ 6306 for information on making this connection.

Q.6309 Is there a recommended mounting distance away from a flat surface?

A. The single density LED-RGB strips (30 LEDS per meter) can be mounted usually 2" or more from a reflective surface to avoid scalloping. The double density LED-RGB strips can be mounted even closer (1" or more) to avoid scalloping.

Note: make sure that the LED strips have sufficient ventilation and are not mounted close to flammable materials.

Q.6310 What kind of adapters/connectors exist to reconnect LED strips?

A. A number of adapters are available to (i) extend, (ii) fix, and (iii) make 90 degree turns. Regardless of the type of adapter/connector used, see FAQ 6306 for making the specific connection.

Typically to extend one short segment to another short segment (provided the total does not exceed 5 meters) a ribbon to ribbon interconnect is available. Various wire lengths exist for these installations.

To fix a small LED segment, either one of the above ribbon to ribbon interconnects can be used or a smaller form factor Direct/Flexible to Flexible connector can be used.

Finally, to make a 90 degree (or other type of turn), the accessory item specified above to extend can also be used here.

Q.6901 What happens when one or more of the individual LED elements fail to illuminate?

A. This life of an LED is quite long. However, if improper precautions are taken while mounting these devices, the static-sensitive LEDS may be damaged. You will see that about every three inches (10mm) there is a white horizontal line on the flexible LED strip. Should you find that either all three LED elements located between these white lines have gone out or one of the colors contained within those three LED elements has gone out, you can simply cut out the "bad" section and replacement any spare material that you have have saved during the initial installation process. (For more information on the white horizontal line see FAQ 6305). Alternatively, you can secure a replacement strip with connections from us. See FAQ 6305 and FAQ 6306 for making a connection from one good LED flexible strip to another.

Q.6902 I have bent or twisted the LED strip and have noticed that 3 LEDS are the wrong color?

A. You will notice that on the flexible strip LEDs there are a number of soldered on components (resistors and LEDs themselves). These components or their connection to the printed circuit board can become damaged through improper handling. Typically, you will see that three LEDS adjacent to each other may be either OFF or one color is missing. You can easily replace this damaged section by following the directions in FAQ 6701. The manufacturer is not responsible for any damage to the LED strips during installation.